KEY RESPONSIBILITIES

• Adheres to claims policies, procedures and standards, reports on breaches and advises the supervisor on deviations.
• Advises clients on claims subrogation processing/settlement requirements and general claims status.
• Reviews claims documentation for proper completion and follows procedure for efficient claim settlement and recovery.
• Handles litigation and subrogation and recovery and reinsurance matters following procedural guidelines.
• Visits/liaises with Third Party insurers as necessary.
• Liaises with Attorneys/In–house Legal Officers, Brokers, Third Party insurers on subrogation/recoveries/litigation matters.
• Attends court to represent the company in Subrogation or Recovery litigation matters as necessary.
• Maintains and updates claims documentation for proper record management to facilitate easy retrieval, aid in decision making and ensure accuracy of payments and collections.
• Corresponds with external parties (TP insurers, Brokers, Attorneys TP representatives) concerning subrogation and collection matters. 
• Assists Supervisor with setting and achieving recovery targets.
• Adheres to Anti-Money Laundering guidelines.
• Supports the development and maintenance of a team environment by performing other related duties.
• Liaises with external customers/contractors/suppliers as and when necessary.
• Compliance with all company policies
• Promotes safety awareness and the development of a Safety Culture within the company. 
• Other related duties as assigned.

QUALIFICATIONS & EXPERIENCE

• Certificate or Diploma in Insurance, or an equivalent insurance qualification
• Minimum of five (5) CSEC passes, including English Language and Mathematics
• Minimum of three (3) years’ experience in the insurance industry, preferably within Claims, Recoveries or Subrogation
• Proficiency in Microsoft Office Suite, particularly Word, Excel and Outlook
• Working knowledge of claims handling, liability assessment and subrogation/recovery processes would be an asset

SKILLS & ATTRIBUTES

• Knowledge of insurance principles, claims procedures, subrogation practices and relevant legislation
• Strong analytical, investigative and problem-solving skills
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to prioritise and meet deadlines
• Ability to multi-task and operate effectively in a high paced environment
• Demonstrates sound judgement

Kindly submit your cover letter and updated résumé.

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KEY RESPONSIBILITIES

• Perform preventive maintenance on ICT servers and network infrastructure in accordance with documented procedures across all organization sites / companies.
• Monitor scheduled backups; resolve failures; maintain logs and exceptions; verify retention and off-site or immutable storage; and escalate unresolved issues.
• Test restores at approved intervals, document results and corrective actions, and confirms that critical-system recovery point and recovery time objectives can be achieved under the Business Continuity and Disaster Recovery Plans.
• Maintain and periodically reconcile an accurate inventory of ICT hardware, software, virtual assets, cloud services and licenses, including ownership, location, assigned user, configuration, support and lifecycle records; promptly record acquisitions, transfers, returns and disposals.
• Support ICT procurement by documenting requirements, assessing technical suitability, and following organizationally defined procurement process.  This would require verifying approved goods and services within delegated authority and conflict-of-interest controls. 
• Monitor system performance, availability and capacity, and maintain systems to approved requirements and standards.
• Assist with vulnerability and patching activities by reviewing advisories, assessing impact, testing and deploying approved patches within risk-based timelines as instructed by the Network and Security Systems Manager, documenting exceptions, verifying installation and escalating overdue or failed remediation.
• Coordinate authorized vendors and managed service providers; monitor support commitments; maintain support, warranty, licensing and renewal records; and escalate service or vendor risks.
• Resolve incidents, service requests and outages within agreed response times.
• Monitor alerts and participate in approved on-call support; escalate major incidents under the Incident Response Plan; preserve logs and evidence; provide status updates; and support post-incident reviews.
• Administer authorized security controls, including role-based and privileged access, multifactor authentication, endpoint and server protection, secure configuration, logging, backup protection and firewalls. Process approved access changes, conduct access reviews, promptly remove access when instructed, and escalate incidents, vulnerabilities and exceptions.
• Implement approved system upgrades and infrastructure changes under the direction of the Network and Security System Manager using documented risk and impact assessments, testing, approvals, implementation and rollback plans, post-implementation validation, secure baselines and configuration records.
• Maintain technical expertise and train staff on new technologies and processes.
• Maintain protected, current technical documentation—including configurations, diagrams, procedures, vendor information, known errors, runbooks, maintenance, changes and tests—in the approved repository, and provide evidence for audits and regulatory examinations.
• Monitor the Servicedesk ticketing system and support / mentor the Junior System Administrator and / or ICT Technician with end user support and server administration activities as to maintain service level KPIs.
• Perform other duties reasonably aligned with the role and support an effective ICT team environment.
• Comply with Anti-Money Laundering and Counter-Financing of Terrorism requirements, complete training, protect confidential information and report suspected breaches or unusual activity.
• Comply with applicable Cybersecurity, Acceptable Use, Access Control, Data Protection, Incident Response, Change Management and Records Management requirements; protect credentials and confidential information; maintain records; and promptly report incidents, vulnerabilities, control failures and exceptions.

QUALIFICATIONS & EXPERIENCE

• A minimum of three years’ relevant experience administering enterprise systems, networks or cloud services, including responsibility for production support, backup and recovery, patching, access administration and incident resolution. Experience in a regulated financial services or insurance environment would be an asset.
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or a related discipline, or equivalent relevant education, training and experience.
• Sound knowledge of internet security, data privacy, system security and backup and recovery principles.
• Relevant proven experience or working knowledge of Windows Server, Active Directory, Group Policy, Microsoft 365, Entra ID, virtualization and hyperconverged infrastructure, DNS, DHCP, endpoint management, monitoring, networking, firewall concepts / administration, cloud services, backup and recovery, and secure remote administration.
• Relevant current certifications — such as Microsoft Windows Server / Active Directory Domain Services, M365 Certified Administrator, Azure Administrator, CompTIA Server+, Network+ or Security+, Cisco CCNA, and Nutanix Certified Associate / Professional would be an asset.  
• Experience with enterprise backup, systems monitoring, unified communications or equivalent TRINRE technologies would be an asset.
• Experience with security concepts and tools such as privileged access management, observability platforms such as SolarWinds, NDR and EDR solutions would be an asset
• Experience with databases, LAN/WAN networks, monitoring and patch management.
• Ability to automate approved administration, reporting and validation tasks using documented, tested and securely stored PowerShell or equivalent scripts.

SKILLS & ATTRIBUTES

• Strong communication, interpersonal, diagnostic and problem-solving skills.
• Ability to train and guide others on technologies and processes.
• Strong organizational and time-management skills.
• Proficiency in enterprise backup and recovery, including monitoring, retention, restoration testing, documentation and validation against approved recovery objectives.
• Familiarity with inventory management controls would be an asset.

Kindly submit your cover letter and updated résumé.

APPLY FOR POSITION